Refund and Returns Policy

Refund & Returns Policy

Last Updated: June 29, 2026

At Marlin Firearms, we strive to provide quality products and excellent customer service. Please read this Refund & Returns Policy carefully before making a purchase.

By placing an order through https://marlinfirearms.shop, you agree to the terms outlined below.

Overview

If you experience an issue with your order, please contact our support team as soon as possible. We review all return and refund requests individually to provide the most appropriate resolution.

To be eligible for a return, items must generally:

  • Be unused and in their original condition.
  • Be returned in their original packaging whenever possible.
  • Include all accessories, manuals, and components supplied with the product.
  • Be reported within 14 days of delivery unless otherwise required by applicable law.

Proof of purchase or your order number is required for all return requests.

Please do not return any item without first contacting our support team and receiving return instructions.

Eligible Returns

We may accept returns when:

  • The incorrect product was shipped.
  • The product arrived damaged during shipping.
  • The product has a verified manufacturer defect.
  • Required parts or accessories are missing upon delivery.

Each return request is reviewed individually.

Non-Returnable Items

Unless required by applicable law, the following items are generally not eligible for return:

  • Firearms that have been transferred, used, modified, or damaged after delivery.
  • Ammunition.
  • Opened or used accessories.
  • Clearance or final sale items.
  • Special-order or customized products.
  • Products damaged through misuse, improper installation, or unauthorized modifications.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please notify us within 48 hours of delivery.

Please include:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the product.
  • Photographs of the shipping package if applicable.

Providing complete information helps us resolve your request more quickly.

Refunds

Once an approved return has been received and inspected, we will notify you by email regarding the status of your refund.

If approved, refunds will be processed using the original payment method whenever possible.

Processing times vary depending on your payment provider and financial institution.

Original shipping charges are generally non-refundable unless the return is the result of our error or a verified shipping issue.

Late or Missing Refunds

If your refund has been approved but has not yet appeared:

  1. Check your bank or payment account.
  2. Contact your payment provider or financial institution, as processing times may vary.
  3. If you still have not received your refund after allowing sufficient processing time, please contact our support team.

Exchanges

Where stock is available, we may replace products that:

  • Arrived damaged.
  • Were shipped incorrectly.
  • Have a confirmed manufacturer defect.

Exchange requests are subject to product availability.

Return Shipping

Customers should not return products without prior authorization.

If a return is approved because of our error or a defective product, we will provide return instructions.

For other approved returns, customers may be responsible for return shipping costs unless otherwise required by law.

For higher-value shipments, we recommend using a tracked and insured shipping service, as we cannot guarantee receipt of returned packages.

Order Cancellations

Orders may be cancelled before they have been processed or prepared for shipment.

Once an order has entered processing or has been shipped, cancellation may no longer be possible.

Warranty

Some products may be covered by a manufacturer’s warranty.

Warranty terms, duration, and coverage vary by manufacturer. Please refer to the manufacturer’s documentation for complete warranty information.

Contact Us

If you have questions regarding returns, refunds, or exchanges, please contact our support team through our Support Center or Contact Us page.

When contacting us, please include your order number to help us assist you as quickly as possible.