Send your request.
Contact us with your order number, the product name, and a clear description of the issue or reason for your request.
Customer support
Returns and refund requests.
If you need help with an order, contact our team before sending any item back. We will review the request and explain the available next steps.
Before you begin
STEP 01
STEP 02
STEP 03
Contact us first.
Return eligibility depends on the product, its condition, the order status, and applicable laws. Do not return a product without first receiving instructions from our customer-support team.
Wait for review.
Our team will review the order details and let you know whether additional information is needed.
Follow instructions.
If a return is approved, follow the written instructions provided by our team for the specific order.
Important information
Firearms and regulated products
Firearms and other regulated products may have special return, transfer, and shipping requirements. Eligibility is assessed on a case-by-case basis and remains subject to applicable laws.
- Never send a firearm or regulated product without instructions.
- Do not alter, use, or modify an item you intend to discuss with support.
- Keep the original order details and any relevant documentation available.
Accessories and general merchandise
Requests involving accessories or other general merchandise are reviewed based on product condition, order details, and the reason for the request.
- Items should be returned only after authorization is provided.
- Keep packaging and included components where possible.
- Shipping and handling costs may not be refundable unless confirmed in writing.
Damaged, incorrect, or incomplete orders
If you believe an item arrived damaged, incomplete, or different from what you ordered, contact us promptly. Include your order number and clear photos of the packaging and item where appropriate, and keep all packaging until your request has been reviewed.
Refunds
Refunds are considered after review.
Where a refund is approved, the timing and method of the refund may depend on the original payment method, the nature of the request, and completion of any approved return process.
Order cancellations
Contact us as soon as possible if you need to request a cancellation. We cannot guarantee that an order can be changed or cancelled once it has entered review, fulfilment, shipment, or a required transfer process.
Need help with an order?
Contact support
Start with our support team.
Include your order number and as much relevant information as possible so we can review your request efficiently.